This Privacy Policy explains how GROUP ESTRATEGIA Y MARCA LLC d/b/a SCALE BETTER AI (“Scale Better AI,” “we,” “us,” or “our”) handles personal information when you visit scalebetterai.com, submit a form, schedule a conversation, or otherwise communicate with us.
By using the website, you acknowledge the practices described here. If you do not agree with this Policy, please do not submit personal information through the website.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact and professional information, such as your name, work email, phone number, company, role, and service interests.
- Information you choose to provide, including the business situation, objective, or message you submit.
- Communication preferences and consent records, including whether you authorize contact through WhatsApp.
- Technical and usage information, such as IP address, browser or device information, requested pages, referring page, date and time, and server or security logs.
- Campaign information, such as UTM source, medium, campaign, content, and term when those parameters are present in the page address.
Please do not submit sensitive personal information, confidential credentials, payment-card information, health information, or information about another person unless we specifically request it through an appropriate process.
2. How we use information
We may use personal information to:
- Review and respond to your inquiry;
- Communicate about services, meetings, proposals, or an existing business relationship;
- Route requests and maintain business records;
- Understand how inquiries reach us and improve the website and our commercial process;
- Protect the website, prevent abuse, troubleshoot problems, and maintain security;
- Comply with legal obligations and enforce our terms.
If you separately opt in to an initial WhatsApp message, we may use the phone number you provide for that purpose. WhatsApp consent is optional and is not a condition of receiving an email response.
3. How we disclose information
We may disclose information to service providers that support website hosting, form processing, scheduling, communications, security, business record management, and related operations. These providers may process information only for the services they perform for us and under their own applicable terms and privacy commitments.
We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect rights or safety, investigate fraud or abuse, or support a merger, financing, acquisition, reorganization, or transfer of all or part of the business.
We do not disclose personal information to third parties for their own independent direct marketing in exchange for payment. We do not use information submitted through the contact form to train public generative-AI models.
4. Third-party services and links
The website links to third-party services, including scheduling, social-network, and external-language resources. When you follow an external link, that provider's terms and privacy policy apply. We do not control third-party websites or their privacy practices.
5. Data retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including responding to requests, maintaining appropriate business and consent records, protecting the website, resolving disputes, and meeting legal obligations. Retention may vary according to the nature of the information and the relationship.
6. Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No website, transmission, or storage system can be guaranteed to be completely secure.
7. Your choices and privacy requests
You may ask to access, correct, or delete personal information that we maintain about you, or withdraw a communication preference. We will evaluate and respond to requests in accordance with applicable law. We may need to verify your identity before completing a request, and certain information may be retained when legally permitted or required.
To request deletion, follow the instructions on our Data Deletion page. To stop marketing email, use the unsubscribe method in the message when available. To stop WhatsApp messages, reply “STOP” or tell us that you withdraw consent.
8. Children
The website and our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information, please use our contact form so we can review the request.
9. United States operations
Scale Better AI is operated in the United States. If you access the website from another country, your information may be processed in the United States or in other places where our service providers operate, subject to applicable law.
10. Changes to this Policy
We may update this Policy to reflect changes in our practices, services, or legal requirements. The “Last updated” date will identify the current version. Material changes may also be communicated through an appropriate notice on the website.
11. Contact
GROUP ESTRATEGIA Y MARCA LLC d/b/a SCALE BETTER AI
Miami, Florida, United States
For privacy questions or requests, use the Scale Better AI contact form and write “Privacy Request” at the beginning of your message.